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Care of Items

We hope you will enjoy your new Norton and Hodges pieces.  Below is a bit of information on how to care for your new accessory. If you don’t see the information you need, please email us at cs@nortonandhodges.com.

For warranty information, please visit our warranty page.

Hair on hide and leather are beautiful natural materials. Prolonged distressing or friction at a certain site may cause the hair to wear off.  Please follow these steps to best care for your item.

Please keep your bag out of direct sunlight and away from heat whenever possible. Overexposure to light can stain or alter the color of the leather. Exposure to heat may dry out the skins and cause peeling or cracking. 

Avoid getting your bag wet. If your bag does get wet, allow it to dry naturally. Do not try to use a blow drier or other heat source to dry out your bag if it gets wet.

You may use a soft, clean cloth made of microfiber or cotton to gently wipe down the leather. Always wipe in the direction of the hair or scales. Never rub your bag against the grain.

Avoid exposure to perfume sprays and lotions. These may cause discoloration or drying of the hide or leather.

Keep your bag in a cool, dark place when not in use.

Natural leather cream can be used to restore leather oils however some creams may darken the color of the leather.

The hair may become dry and will need to be conditioned over time. To condition, use a clean cloth and wet it with a natural, leave-in hair conditioners (without chemicals). Wipe in the direction of the hair and let air dry.

If you have any questions or would like us to condition your bag, please email us at cs@nortonandhodges.com

If they get wet, let them dry naturally.   Give them a quick blow dry to fluff.  Our sandals are made of all leather and should not be soaked in water.

Please note that this is general advice and please feel free to inquire as to proper care based on the finish of the crocodile or alligator.

Storage Tips

When not in use, crocodile leather items such as boots or shoes should be kept in a cool, dry environment. One example of an appropriate place to store crocodile leather boots would be in a shoe closet.

Do not fold any alligator or crocodile item tightly.  Instead put them in a small drawer or hang them from a hanger.

Cleaning Tips

Alligator and crocodile leather is durable and beautiful but please avoid soaking the leather or getting it excessively wet.  Too much moisture can actually cause damage to the finish of the leather. If it does get wet, promptly wipe off the moisture with a soft, dry cloth. Do not use direct sunlight to dry it out.

 

After it is dry, apply leather conditioner formulated just for alligator and crocodile leather to help protect the finish and keep it looking new. When applying the crocodile leather conditioner, be sure to follow the application instructions on the conditioner’s packaging.  

Please note that this is general advice and please feel free to inquire as to proper care based on the finish of the crocodile or alligator.

Storage Tips

When not in use, crocodile leather items such as boots or shoes should be kept in a cool, dry environment. One example of an appropriate place to store crocodile leather boots would be in a shoe closet.

Do not fold any alligator or crocodile item tightly.  Instead put them in a small drawer or hang them from a hanger.

Cleaning Tips

Alligator and crocodile leather is durable and beautiful but please avoid soaking the leather or getting it excessively wet.  Too much moisture can actually cause damage to the finish of the leather. If it does get wet, promptly wipe off the moisture with a soft, dry cloth. Do not use direct sunlight to dry it out.

 

After it is dry, apply leather conditioner formulated just for alligator and crocodile leather to help protect the finish and keep it looking new. When applying the crocodile leather conditioner, be sure to follow the application instructions on the conditioner’s packaging.  

This sustainably sourced material can be hand washed or washed on gentle cycle. We suggest line drying.  Some of the vegetable dye may run when washing.  Do not use a dryer.

Keep clean by brushing with a small whisk broom or lightly with a damp cloth. Use window cleaner for heavier stains.

Store hat on its top or hang from a hook to help it retain its shape.

Most straw hats should not be submerged in water or get soaked with rain. If your hat gets wet, wipe off the water with a dry cloth. Then, with the brim turned up, place on a level, clean surface to dry.

Steam your hat to reshape if it loses shape.

Do not use artificial heat.

 

If you have tough stains on your hat, you can purchase a bottle of Straw Hat Cleaner that will safely remove residue from colorfast straw hats.

Silk should be dry cleaned by a professional drycleaner who is experienced with silk garments.

After wearing your scarf, we suggest you let it breathe before folding it and storing it.

To clean a wool felt hat, brush the top and bottom counter-clockwise with a soft bristle brush.

 

If your hat gets wet, shake off all excess water, let dry, then lightly brush clean.

Use steam to shape and clean hat.

For heavy stains, powdered cleaners may be used.

To store your hat, set your hat on its top or hang from a hat hook to help it retain its shape.  Hats can also be stored in a box in a cool, dry place.

Prolonged distressing or friction at a certain site may cause the hair to wear off.  Please follow these steps to best care for your item.

Please keep your collar or torque out of direct sunlight and away from heat whenever possible.  Keep your bag in a cool, dark place when not in use.

Avoid getting your collar or torque soaking wet. If it does get wet, allow it to dry naturally. 

You may use a soft, clean cloth made of microfiber or cotton to gently wipe down the fur or feathers. Always wipe in the direction of the hair or feathers. Never rub your bag against the grain.

Avoid exposure to perfume sprays and lotions. These may cause discoloration of the silk or hide.

The hair may become dry and will need to be conditioned over time. To condition, use a clean cloth and wet it with a natural, leave-in hair conditioners (without chemicals). Wipe in the direction of the hair and let air dry.

If your collar or torque has feathers, you can wipe them down with a damp wet cloth.  Do not pull on the feathers as they may become dislodged from the stitches. 

Use a dry toothbrush to preen the feathers and make them look fresh.

If you have any questions or would like us to condition your bag, please email us at cs@nortonandhodges.com

Please keep your leather necklace out of direct sunlight and away from heat whenever possible. Overexposure to light can stain or alter the color of the leather. Exposure to heat may dry out the leather and cause peeling or cracking. 

Avoid getting your necklace wet. If it does get wet, allow it to dry naturally. Do not try to use a blow drier or other heat source to dry out the leather if it gets wet.

You may use a soft, clean cloth made of microfiber or cotton to gently wipe down the leather.  Never rub your bag against the grain.

Avoid exposure to perfume sprays and lotions. These may cause discoloration or drying of the leather.

Keep your necklace in a cool, dark place when not in use.

Natural leather cream can be used to restore leather oils however some creams may darken the color of the leather.

 

Many of our bags are lined in suede. It should be cleaned using a suede brush or suede rubber stick to remove dirt.  

Brass jewelry may patina over time. To return it to it’s original luster, you can wash your brass jewelry with soap and water, non-gel toothpaste or a jewelry cleaner that states it is safe for brass pieces.

Ensure to thoroughly dry the brass with a soft cloth to avoid water stains.

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