Shipping & Returns

All of our bags are made from natural materials therefore no two bags are ever the same. Color and texture may vary. Please refer to our care guide  to learn how to best care for your purchase.

All of our accessories are handmade and no two designs are exactly the same. Exact details may vary.

Out of Stock Items

Unless an item is listed as “in stock” you should expect your purchase to arrive in about 6-8 weeks. You will receive an email as soon as your purchase is shipped to you. If you have any special requests, don’t hesitate to send us an email.

Shipping

We ship nationwide, however, we are unable to ship certain products to California.

Return Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we gladly accept returns of unused, undamaged or defective merchandise for a full refund to your original payment method. Items must be returned within 7 days of purchase. Returned merchandise must include all packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned. Returns must also be accompanied by the original packing slip. All discounted items or items marked “Final Sale” at time of purchase may not be returned or exchanged.

Exchanges for Incorrect Sizes

We want you to LOVE your new Norton and Hodges piece.  If for any reason the jewelry, shoe or hat does not fit properly, we will gladly exchange the size for you as long as the item is unused, undamaged. Items must be returned within 7 days of purchase. Returned merchandise must include all packaging and tags and be in the same condition as when it was received.

Used merchandise cannot be returned. Returns must also be accompanied by the original packing slip.

Custom Orders

Special order items or customized products are not returnable for a refund. Any item not in stock at the time of purchase is considered a special order. If you are unhappy with your special order, you may return it in unused condition for a store credit, or exchange it for something of equal or greater value. Store credits are available to use anytime and do not expire unless otherwise indicated.

Our Return Address Is:

Norton + Hodges
The Shoppes at The Charleston Place Hotel
205 Meeting Street, Suite 104 B
Charleston, SC 29401

Please allow at least 7 days for the processing of your return.

Coupons + Discounts

May not be combined unless otherwise specified.