Norton and Hodges guarantees the workmanship on handbags, totes and shoes for the life of the product. Our warranty does not cover wear and tear, shedding due to friction, poor storage conditions, damage or other mishandling of our products. For more information on proper care of your handbag, shoes or other accessories please click here. To inquire about an issue about workmanship, please email us at cs@nortonandhodges.com.